About The Role

To achieve optimum levels of customer service due to efficiently dealing with customer queries coming in on a daily basis over the telephone and through the shared email from other departments within the business. To liaise with these departments to ensure customers receive the correct answers to their queries, to deal with external carriers to obtain the correct information on a parcels whereabouts at all times. To correct any errors on orders and ensure the corrections are sent with the least amount of disruption caused to the patient and pharmacist.

Key working Relationships:

  • Daily contact with Customer Service Manager
  • Regular interaction with BDMs/Sales teams
  • Daily contact with internal/external customers
  • Regular contact with Surgical team

Level of Decision Making:

  • Working with Customer Service Manager and colleagues to develop a culture of continuous improvement across the service centre and making recommendations.
  • Assisting with the implementation of Standard Operation Procedures in a consistent manner in line with company requirements
this is a part-time role working 27.5 hours per week. 
About You

The candidate will have:

  • Excellent verbal and written communication skills, including rapport building
  • A responsible attitude
  • Good 'people skills' for building relationships with colleagues at all levels
  • The ability to plan and prioritise your own work
  • Calmness under pressure
  • Decision-making ability
  • Accurate record keeping
  • IT skills
  • Results and achievement orientated
  • Highly motivated, proactive and flexible
  • Open to giving and receiving constructive feedback
  • Demonstrable customer focus
  • Problem solving and decision making skills
  • Can work to deadlines with efficiency and accuracy
  •  Experienced in a Customer Service Environment

About The Company
Alliance Healthcare is a leading distributor and wholesaler of pharmaceutical, medical and healthcare products, serving over 16,200 pharmacies, hospitals and dispensing doctors throughout the UK on a twice daily basis.
 
We have an essential role to play in the medical supply chain and everything that we do as a company will ultimately impact upon the end user, the patient. It is our responsibility to offer a reliable service that ensures that our customers receive the right product, in the right place, at the right time.
 
Our diversity and inclusion vision is to create a culture where we value the differences that a diverse workforce brings to powering greater collaboration and innovation, inspiring us to help people across the UK lead healthier and happier lives.