About The Role

You will support the H&B Customer Development team in the implementation of key initiatives to help achieve overall growth targets for the Health & Beauty Department, specifically - but not exclusively - related to orders placed by supplier sales teams (Transfer Orders) and Short-line (OTCD).

You will be the first point of contact for H&B related internal and external customer queries.  This is a role with some autonomy where, under the guidance of your line manager, you will be encouraged to make improvements to the overall Transfer Order process and aspects of Short Line processes to identify and act upon sales opportunities by working collaboratively with our Suppliers and internal stakeholders

You will also work with our customer service and warehouse operations teams to identify and drive service improvements based on feedback gathered as a result of your contact with customers and external contacts.

Role Complexity:

  • Identify and understand issues, problems, and opportunities
  • Compare data from different sources to draw conclusions
  • Use effective approaches for choosing a course of action or developing appropriate solutions
  • Take action that is consistent with available facts, constraints, and probable consequences.
About You
  • Knowledge of Health & Beauty category is an advantage but not essential
  • Ability to work under pressure, prioritise and work to deadlines
  • Strong numerical and analytical skills to recognise performance indicators and present findings with action recommendations
  • Previous experience of working with customers
  • Competent in use of Microsoft Office; Excel, Word, Outlook and Powerpoint
  • A logical and proactive approach to problem solving
  • Ability to communicate and present at all levels internally and externally
  • Ability to develop and sustain relationships with internal and external stakeholders
  • Excellent telephone manner and strong verbal and written communication skills
About The Company

Alliance Healthcare is a leading distributor and wholesaler of pharmaceutical, medical and healthcare products, serving over 16,200 pharmacies, hospitals and dispensing doctors throughout the UK on a twice daily basis.

We have an essential role to play in the medical supply chain and everything that we do as a company will ultimately impact upon the end user, the patient. It is our responsibility to offer a reliable service that ensures that our customers receive the right product, in the right place, at the right time.